After-sales service

 
Q : My component is missing , can I order it from you ?
 
A : We can provide you every component such as screw , screw driver , control key , shock absorption layers and headset plug without any charge .
You can mark the component you need next time on you order (not on PayPal bill) , and we will send it out with your order .
 
 
 
Q : Item I got is defect ! Can you send a replacement to me ?

A : We check every items carefully before sending out , we are very sorry if it happens on you , kindly take a clear picture for us and don’t use it ; once you use it , it’s hard to tell is it a defect from us or caused by you .

 

 

Q : I don’t like the color I ordered , can I exchange it with color I want ?

A : If you need to exchange product , please make sure that the item you have is unused and brand new , you have to pay the delivery fee that you return the item back to us and the delivery fee that we send the exchange item to you .
Please contact with us if you need to exchange it .

 

 

Q : I don’t like the item I got , can I return it ?

A : If you need to return product , please make sure that the item you have is unused and brand new , you have to pay the shipping fee that you return the item back to us , we will refund the payment (without shipping fee that we send to you at first) once we receive the item and make sure that it’s brand new and unused .
Please contact with us if you need to return it .