Delivery

Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .

A : Please consider ordering from the following DEVILCASE authorized distributors , if you have any question about product or after-sale service , please contact with reseller that you ordered from :

 

DEVILCASE Official Authorized Distributors 

Australia 澳洲
【YuMes】(YuMes Group Australia Pty Ltd)
Website: www.yumes.com.au
FB ID: yumesaus

China 中國
【Taobao】淘寶店舖--風緣數碼
Website: shop33614836.world.taobao.com
【TMALL】天貓店舖--易點尚品
Website: ydspsm.world.tmall.com
 
Hong Kong 香港
【AnnaShopaholic】
Website1: www.annashopaholic.com.hk
Website2: www.DEVILCASE.hk
Email: service@annashopaholic.com.hk
FB ID: annashopaholicau
TEL: +852 6385 0260
Add: C15, 7/F, The Grande Building, 398-402 Kwun Tong Road, Kowloon, Hong Kong 
香港九龍觀塘道398-402號嘉域大廈7樓C15室
Opening Hours: Mon – Fri 15:00-19:00) 

【DoCoMo Telecom】
Website: www.dtstorehk.com
Email: docomo.app@gmail.com
FB ID: DoCoMoTelecom
TEL/WhatsApp: +852 8208-2112/+852 2394-9800
Add: Shop F31 & F112 1/F Sincere House Commercial Podium, 83 Argyle Street, Mong Kok Kln. 
香港九龍旺角亞皆老街83號先達廣場1/F F31 & F112舖
Opening Hours: Mon – Sun 13:00 - 22:00

Indonesia 印尼
【MarkasTech】
Website: markastech.com
Email: markastech@gmail.com
FB ID: devilcaseindonesia
TEL: +62 31 5470099
Add: JL. KUSUMA BANGSA 75 Surabaya, Jawa Timur, Indonesia         

Italy 義大利
【COSMOTECH】
Website: www.cosmotech.online
Email: sales@cosmotech.online
FB ID: CosmoTechITA
TEL: +39 392 223 1255
Phisical Shop:
3 STORE ERBA
TEL: 031.2071087
EMAIL: erba3store@gmail.com
Add: Viale Prealpi, 3 - Erba (CO) – 22036
Opening Hours: Mon-Thu: 9:00 - 20.30
                            Fri: 9:00 - 22.00
                            Sat: 8.30 - 20.30
                            Dom: 9.00 - 20.00
 
3 STORE LECCO
TEL: 0341.350480
Add: Piazza XX Settembre, 39, 23801 Lecco (LC)
Opening Hours: Mon: 15:00 - 19.30
                            Tue - Sat: 9:00 - 12.30 / 15.00 - 19.30
 
3 STORE OLGINATE - TRANS VIDEO SOUND
TEL: 0341 682881
EMAIL: transvideosound@libero.it
             vladimir@cosmotech.online
Add: Via Spluga 37, Olginate, 23854, Lecco (LC)
Opening Hours: Mon: 15.00 - 19.30
                            Tue-Sat: 9.00 - 12.30 / 15.00 - 19.30

Japan 日本
【CROY 合同会社】
Website: www.croy.jp
FB ID: croyllc
TEL: 042-512-9661
Add: 〒190-0021 1F 2-45-1, Hagoromo-cho, Tachikawa-shi, Tokyo-to, Japan 
         〒190-0021 日本東京都立川市羽衣町2-45-1, 1F
Opening Hours: 10:00 - 16:30

 

Korea 韓國
【ANKIHOUSE INT.】
Website1: www.ankihouseint.com
Website2: storefarm.naver.com/ankihouse
Email: info@ankihouseint.com
FB ID: ankihouse
TEL: 070-4159-8283

 【NVVI-IQUNEX】
Website1: www.iqunex.com
Website2: storefarm.naver.com/iqunex
Email: iqunex@naver.com
FB ID: iqunex
TEL: 070-7670-0007 


          
Philippines 菲律賓
【Prime Mobile Accessories】
Website: www.devilcase.ph
Email: devilcasephilippines@gmail.com
FB ID: devilcasephilippines
TEL: +63 929 534 6252
 
【DEVILCASE Store Philippines】
Website: www.devilcase.com.ph
Email: info@devilcase.com.ph
FB ID: DevilCasePhilippinesStore
TEL: (02) 587-8267/0998-994-6615/0917-518-9753
Add: L69b B20 Ph. 4a Grand Valley Subd. Mahabang Parang Angono, Rizal, 1930
          
Thailand 泰國
【thDevilcase】
Website: shop.se-update.com/devilcase-thailand
Email: admin@se-update.com
FB ID: thdevilcase
TEL: +66 2 026 3135
Add: SE-Update Shop, Esplanade Cineplex Ratchadapisek, Bangkok
 
International Online Shop
【Amazon USA】goo.gl/W19j0D
【Amazon UK】goo.gl/oU2Ev8
【AliExpress】twdevilcase.aliexpress.com

 

Q : When will you send my product out ?

A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .

Most of packages will be shipped out sooner than this.

We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .

After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , 
 you can track your package on your country’s EMS branch website or Taiwan EMS .

 

Orders that are placed on Weekends or Holidays will be considered a "next business day order" .

Example: If order is placed on Saturday, it will be considered a Monday order.

Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order 

Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .

Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .

 

 

Q : Will the Customs charges me for the package ?

A : The shipping fee is not includes the Customs tax , we will not ask customer before sending .

We are not familiar to how every countries rule their Customs , but we did got some complains about the Customs charged extra fee from customers from U.K. , Israel and Spain .

If you would require us to declare value or package category (documents/gift/sample/Merchandise/others) you want , please mark on your order or mail us before sending , don't mark it on PayPal bill ; but if the package missing unfortunately , EMS will only compensates the value we declared , and you have to consider about any consequence of it .

If you refuse the package because of tax , we can only refund the value of item without delivery fee after we receive the item , Taiwan EMS wouldn’t refund the delivery fee back to you or us , neither .

If you need invoice for the Customs , kindly mark on your order (not on PayPal bill) , we can send with package .

 
 

Q : How can I track my package ?

A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website or Taiwan EMS .
Search EMS branch that services your country : http://www.ems.post/operators/all

It used to take 24-48 hours for any tracking services to update .

 

 

Q : Do you send to Haiti ?
A : EMS doesn’t service Haiti so we will send out your order by normal international parcel , it’s slower but can be tracked , if it’s cheaper than EMS , we will refund the over-charged delivery fee back to you .
It takes 20~30 days to deliver after the package arrives Haiti Post (not includes if the Customs stops and checks the package or any unexpected accident) .

 

 

Q : What location that EMS doesn’t service ?

A : Haiti , Maldives , Serbia , New Caledonia , Macedonia and several countries .
We used to send order out by normal international parcel , it’s slower but can be tracked , if it’s cheaper than EMS , we will refund the over-charged delivery fee back to you .

 

 

Q : How many days it takes to deliver after sending out ?

A : The following information is according to EMS website about how many days it takes to deliver after the package arrives EMS branch that services your country (not includes if the Customs stops and checks the package or any unexpected accident) :

Asia

Hong Kong - 1~2 days .

India - 4~5 days .

Israel - 4~5 days .

Japan - 2~3 days .

Korea - 2~3 days .

Malaysia - 2~3 days .

Philippines - 3~5 days .

Singapore - 2~3 days .

Thailand - 3~4 days .

Vietnam - 3~5 days .

Oceania

Australia - 4~6 days .

New Zealand - 4~6 days .

Europe

Austria - 4~5 days .

Finland - 4~5 days .

France - 4~5 days .

Germany - 4~5 days .

United Kingdom - 4~5 days .

Hungary - 5~7 days .

Italy - 6~7 days .

the Netherlands - 4~5 days .

Poland - 4~6 days .

Portugal - 4~5 days .

Spain - 4~5 days .

Swiss - 4~5 days .

Sweden - 4~5 days .

America

Canada - 4~5 days .

the United States - 4~5 days .

Mexico - 5~6 days .

Peru - 5~7 days .

Brazil - 5~6 days .

Africa

South Africa - 4~5 days .

Egypt - 4~5 days .

 


Q : I've been waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?

A : Please contact with us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .